FAQs

 
  • We are currently following the county’s guidelines which can be found here. If you are feeling sick or test positive for Covid, please do not come to class and call our office to schedule a make-up.

  • Due to the high volume of registrations, it may take up to TWO (2) weeks to hear from us. Thank you for your patience!

  • Each lesson is 30 minutes.

  • March 15th. Schedules have been posted under “Sessions”

  • Park in the front parking lot near San Pablo Dam Road and walk back down Campbell Lane to the pool. Please walk within the designated, roped-off area as a courtesy to our neighbors and due to vehicles on Campbell Lane.

    -Do not drive down Campbell Lane for any reason. Campbell Lane is reserved for residents of the lane and staff members only.

    -Please remain on premises with your child(ren). For safety reasons, we do not allow drop-offs.

    -Parking arrangements for handicapped persons may be made with the office.

    -Carpools with 5 or more swimmers may arrange to use the back parking lot. Please inquire at the office.

  • Yes, all children under the age of 3.5 years are required to wear a non-disposable swim diaper as required by the California Health Department. There are no exceptions.

  • Full refund or credit: if notice is given at least one week prior to first day of the session. 50% refund or credit: if less than one week's notice given prior to the first day of the session.

    ​No refund or credit given once session begins.

  • You can purchase them online on Amazon or Walmart. We also sell them in our office for $10.

  • We currently offer make-ups* on a first come, first serve basis. A missed class does not guarantee a makeup. Please see our makeup policy here for more information.

    **make ups are not guaranteed and do not carry over to the next season**

  • Our program is not a swim camp. We offer 30-minute group lessons (and limited 20-minute private lessons) only.​

  • We are not open for public swimming. We offer group lessons only.​

  • On test day, please let the office know if your child passes his/her level. We do not track levels in the office; you must inform us of changes. From there, we can schedule your next session in the new level. This is why we do not allow scheduling of multiple sessions at once. Currently, we will do our best to get your child into the following session but we cannot guarantee it.

Our great water staff!

 

Our lovely maintenance crew!